The Batphone package gives you phone number that will ensure important calls get through to your team for immediate actioning.

SO WHAT'S THE DEAL?

Critical Information Summary

The Batphone package uses the escalation answering service platform and it includes the following features:

• Custom greeting script
• Qualifying Questions for the caller (beyond the standard name and number) eg.
  • Have you lodged a ticket through the support channel?
  • What is your ticket number?
  • Where is the emergency?
• Basic business information supplied to caller (if requested) about your business, including:
  • Business name
  • Address
  • Email
  • Open Hours
  • Emergency Phone
• Only "answered" calls are counted towards your usage. (This means calls missed by our team, or hangups are not included).
• Standard Name and Number is collected from the caller, as well as any additional questions as required.
• Option to sms all escalation mobiles before beginning the escalation process
• Option to sms the accepted escalation mobile with the details upon acceptance
• Message details are emailed and sent via SMS
• Additional emails are included for free
• Additional sms delivery points are charged at 20 cents/per delivery point/per sms